10 Reasons Why Your Mobile Store Needs a Revamp
Are you tired of constantly continuing the cycle of management in your cell phone repair store?
Even after all the efforts, it appears to be stagnant.
Have you thought of a reason why?
It is because your mobile repair store might still be running on outdated strategies and methods. This is probably the reason why you need efficient mobile repair shop management software.
If you resonate with any of the following situations, it is time to take the step that will shift the trajectory of your mobile repair business.
- Your Daily Routine Feels More Like a Burden than a Task
If you happen to come to your mobile shop every day and it feels equivalent to just being there and barely making it through the day, then you need to rethink. Is this the way you want your life to look every day, or do you want to make it exciting?
- Your Mobile Store’s Revenue Is Plummeting
Mobile repair stores can be very challenging to manage. With so many things to attend to, it is very natural to overlook important details, such as your sales. If you are busy attending to tickets, inventory, bills, and other tasks, you may overlook your sales. Even slight ignorance can cost you your business.
- Employees Are Not Working
In several cases where tasks are managed manually, there is a high chance that the efforts put in by the employee remain unnoticed. When they see that their efforts are not being recognized, it will automatically affect their performance. The fact that you tend to record performances manually means that they are prone to errors, which often causes a decline in their morale. A Harvard study reveals that employees can be up to 31% more productive when they are happy.
Key to their happiness?
Incentives, bonuses, and fair judgment.
- Repair Tickets Are All Over The Place
If you manage your store manually, there will be several cases where you’ll either miss tickets or have angry customers. Losing tickets is not a case that cannot occur because several heaps of paper need to be managed. The worst part is that you probably won’t even notice it unless the customer comes back to demand their device.
Not a fun situation, eh?
- The Inventory Is Mismanaged
If you always have to keep looking for your iPhone’s original screens, Samsung’s charging port, and accessories from different mobile companies, it causes chaos in your inventory. Not to mention, without proper insight, you will end up in situations where you suddenly won’t have a part, but the customer will be waiting right in front of you.
That’s not only poor customer service but also bad reviews.
- Errors in Billing and Invoices
Several payment methods are available to customers. They may pay online, in cash, in advance, or with store credit. With several things to manage, you are likely to either miss a payment or fall victim to a scam. Yes, scammed. It is very easy with so many loopholes present, but it can be easily avoided with customized PINs, e-signatures, and other security checks available in good management software.
- Customers Are Unsatisfied
Customers expect regular updates, and why wouldn’t they? They are entrusting their devices to you, so the least they can expect, apart from high-quality service, is regular updates. However, it is complicated to do if your store operations run manually. But multitasking mobile repair shop management software will deal with this as well. It will automate the sending of SMS and emails to your customers, ensuring they are always aware of the process.
- You Can’t Keep Track Of Business
How often do you update your reports if you use a spreadsheet or Excel? You may want to update it as soon as possible, but that doesn’t happen. Not just that, you want to have a complete view of how much sales were generated through the charging ports of the iPhone 11 alone. Will you be able to go into such detail? Nope. Since you are not aware of which items are generating revenue and which are taking up shelf space, you are essentially guiding your business like a blind person leading another blind person.
9. The Technicians Look Confused, Resulting In Delayed Repairs.
If you have a vast and ongoing mobile repair business and assign your technicians without proper coordination, it will cause confusion and most likely result in delayed repair tickets. It doesn’t just decrease productivity but also damages revenue.
10. Weak Workflows and Decreased Efficiency
Without a clear way to define and implement regular workflows for various tasks, not only is there a significant lack of coordination, but it also leads to poor productivity. If your productivity is inadequate, your business will ultimately struggle to grow.
Is There a Way to Cater to These Issues?
Yes. Your answer lies in adopting mobile repair shop management software. It will
- Centralize your stores’ logistics, be it tickets, inventory, or payments, through point-of-sale software.
- It will automate your tickets through repair ticket management software, which will not only create but also assign, track, and update them simultaneously for customers.
- You will be able to manage your inventory and always stay aware of what is going on.
- All your billing and invoicing will be seamlessly integrated with tickets, making them easily manageable. So, no more random errors that can be detrimental to you.
- You will gain a thorough understanding of every aspect of your store, including sales, inventory, employees, and more.
Key Takeaways
The mobile repair store software is crucial for addressing nearly all the issues that can arise in your store. Using the software is the best way to prevent both expected and unexpected problems.